We strive to ensure your satisfaction with every purchase from our bookstore. If for any reason you are not completely satisfied with your book, we offer a refund under the following conditions:
- Eligibility: To be eligible for a refund, the book must be returned in its original condition, with no signs of damage, marking, or wear and tear. The book must also be returned within seven days from the date of purchase.
- Notification: You must notify us of your intention to return the book within seven days of receiving it. Please contact our customer service team to initiate the return process at info@latunyaelise.com.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the book.
- Refund Process: Once we receive the returned book and verify its condition, we will process your refund within seven days. The refund will be issued to the original payment method used for the purchase.
- Non-Refundable Items: Please note that digital downloads, personalized or custom-made books, and sale items are not eligible for refunds unless they are defective or damaged upon receipt.
- Restocking Fee: A restocking fee may apply for certain returns, depending on the condition of the book or merch and the reason for the return. This fee will be deducted from the refund amount.
- Contact Us: If you have any questions or concerns about our refund policy or the return process. Please don't hesitate to contact our customer service team for assistance at: info@latunyaelise.com.
We appreciate your understanding and cooperation regarding our refund policy. Thank you for choosing Hello Hope for your reading journey.